Returns & Refunds

Last updated: 11 September 2026

This policy applies in addition to any rights you have under the Australian Consumer Law (ACL).

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the ACL. If a product has a major failure, you may be entitled to choose a refund or replacement. For other failures, we will provide an appropriate remedy as required by law.

Change-of-mind returns

For change-of-mind requests, contact us within 30 days of delivery. To be eligible, the item must be unused, unopened, in its original condition and packaging, and accompanied by proof of purchase.

For hygiene and safety reasons, opened or used skincare products and opened or used personal-care devices are not accepted for change-of-mind returns. This does not affect your rights where a product is faulty, damaged, unsafe, not as described or otherwise fails a consumer guarantee.

Faulty, damaged or incorrect items

Please contact us as soon as reasonably possible after discovering a problem and include your order number, a description of the issue and, where useful, photographs. We will assess the issue and provide the remedy required by applicable law.

Refunds

Approved refunds will generally be returned to the original payment method. Your bank or payment provider may take additional time to process the refund.

Contact

Email contact@claritycosmedics.com before sending an item back so we can provide return instructions.